Liverpool City Council's adult social care services have received a 'Good' rating from the Care Quality Commission (CQC). The independent regulator's report praised the council's commitment to providing high-quality, person-centred support for its residents.
The assessment highlighted positive feedback from both service users and staff, crediting a significant transformation programme for driving measurable improvements in care delivery across the city.
Key Takeaways
- The Care Quality Commission (CQC) has officially rated Liverpool's adult social care services as 'Good'.
- Service users reported feeling listened to and respected, with active family involvement in their care assessments.
- Staff described feeling valued, supported, and motivated, with leadership noted for being approachable and visible.
- A major transformation programme, 'Living Better Lives', was identified as a key factor in the positive outcome.
CQC Report Highlights Positive Experiences
The comprehensive CQC report provides a positive overview of adult social care in Liverpool. A central finding was the high level of satisfaction among individuals receiving care. According to the report, people felt their wishes were respected and that their voices were heard throughout the assessment process.
Families also reported being actively involved in care planning, a key component of a person-centred approach. This collaborative method ensures that care packages are tailored to individual needs and preferences, promoting greater autonomy for residents.
The report also commended the positive work environment within the service. Staff members across various departments expressed that they felt “motivated, supported, and valued” in their roles. This focus on employee wellbeing was recognised as a significant strength contributing to the quality of care provided.
Leadership and Staff Support Praised
Visible and effective leadership was another area highlighted by the CQC. The Director of adult social care was described as “visible and approachable, with a clear understanding of social work practice and its challenges.”
The council's investment in its workforce did not go unnoticed. The report specifically mentioned the emphasis on staff wellbeing, robust peer support systems, and opportunities for professional development as key strengths that contribute to a resilient and dedicated team.
Report Findings at a Glance
- Service Users: Felt listened to and respected.
- Families: Actively involved in care assessments.
- Staff: Felt motivated, supported, and valued.
- Leadership: Described as visible and approachable.
Transformation Programme Drives Improvement
A significant factor behind the 'Good' rating is the council’s ongoing adult social care transformation programme. This initiative is guided by the 'Living Better Lives' strategy, which aims to help residents lead full, active lives while maintaining their independence within their communities.
The programme prioritises reablement and a person-centred model, shifting the focus from long-term care to empowering individuals to live independently for as long as possible. The council reports being halfway through this transformation journey, with several key improvements already implemented.
These changes have had a tangible impact on service delivery. The introduction of a new 'Adult Access' front door service has streamlined how residents get information, advice, and safeguarding support. This single point of contact simplifies a previously complex system.
Implemented Service Enhancements
The transformation has delivered several specific upgrades to the service, including:
- Simplified Assessments: Documentation for assessments has been simplified, and caseloads for social workers have been reduced, allowing for more focused, quality interactions.
- 'Home First' Model: This model is being embedded across the service to prioritise supporting people to live independently in their own homes rather than moving into residential care.
- Improved Safeguarding: Safeguarding pathways have been improved and governance structures have been strengthened to better protect vulnerable adults.
- Preventative Services: The council has increased its investment in preventative services, which provide early support to help people stay well and remain at home.
What is Reablement?
Reablement is a short-term, intensive form of care designed to help people regain skills and confidence after an illness, injury, or hospital stay. The goal is to maximise their ability to live independently, reducing the need for ongoing care.
Council Leadership Responds to 'Good' Rating
Council leaders have welcomed the report's findings, viewing them as an endorsement of their strategy and a tribute to the hard work of staff. Councillor Angela Coleman, Cabinet Member for Adult Social Care, described the outcome as a significant achievement for the city.
“This is a proud moment for Liverpool and a reflection of our commitment to putting residents at the heart of everything we do. The report highlights the compassion, professionalism, and dedication of our adult social care teams.”
While celebrating the progress, Councillor Coleman acknowledged that the transformation is an ongoing process. “We recognise there is still more to do. Transformation is a journey, and we remain focused on improving services, listening to residents, and supporting our hardworking staff every step of the way.”
She also highlighted the opportunity for others to join the team, stating, “This is also a great time to join us. If you’re passionate about making a difference, please visit the Council’s website.”
Looking Ahead
Anne Marie Lubanski, Deputy Chief Executive and Director of Adult Social Care, also expressed her satisfaction with the CQC's assessment. She directly linked the positive rating to the strategic shift towards independence and new working methods.
“I’m delighted with the outcome of the CQC report, which reflects the impact of our transformation programme and the shift towards independence, reablement, and new ways of working. We’re not doing things to people – we’re working with them, empowering residents to take control of their care.”
Lubanski extended her gratitude to the entire adult social care workforce. “I want to thank all of our staff. This rating is a testament to their hard work and dedication. We understand there is still more to do and will continue building on this momentum as we move into the next phase of transformation.”
The full report from the Care Quality Commission can be accessed on the CQC's official website for public viewing.